Dawn FAQ

Last updated: October 19, 2026

Where do you ship?

Eligible addresses in the United States, United Kingdom, Canada and Australia can be selected at checkout. Standard shipping is free. See Shipping policy for delivery timing and import information.

How can I check my order?

Look for your order confirmation email. If tracking has been provided, use that link for shipment updates. Contact us with your order number if you need help or your parcel has not arrived.

Can I change an order or address?

Contact us as soon as possible. We will check whether a change can still be made. An address change may not be possible after dispatch. Any statutory cancellation right remains available.

Can I return a clock if I change my mind?

We honor cancellation rights required by the law applicable to your purchase, including eligible UK online purchases. We do not offer an additional change-of-mind return period. Read Returns and refunds for your location and how to give notice.

What if it is faulty, damaged or the wrong item?

Contact us with your order details and a description. We will assess the issue and provide the remedy required by applicable law. A cancellation deadline does not cut off separate faulty-goods rights.

Where should I send a return?

Contact us for the correct return instructions. The sender address on the parcel may not accept returns. Do not wait for our reply to give a cancellation notice before a legal deadline.

Can I use Dawn without a phone?

The clock’s wake-up time, sunrise and sound settings are set directly on the device. Check the product page and supplied instructions for the exact functions and power requirements of your model.

How do I contact you?

Email contact@dawn-sunrise.com or use the contact page.